Licensed Credit Broker
Tel: 01361 315014
Our Standard Enquiry & Quotation Form is below. This Form can also be used to submit an order for a new car or van.
For Free Quotations or if you have any questions then please use the form below. There is NO OBLIGATION to buy when you receive a quotation from us!
About Car Deal Advisor
Car Deal Advisor is owned and operated by Hugh Hatrick as a Sole Trading Business.
Our office address is as follows, visits are by appointment only: 6 Ainslie Terrace, Duns, Berwickshire, TD11 3HD.
Our contact numbers are as follows:
• Mainline: 01361 315 014
• FCA Authorisation Number: FRN 786884
Car Deal Advisor makes every effort to ensure that the information contained on the website is accurate and complete.
However, errors and omissions may occur from time to time and we are not able to guarantee the accuracy of the information. Therefore, we cannot be held liable for any reliance which you place on the information. Car Deal Advisor does not give any warranties in respect of the website or the information or the goods and services available via the website and makes no representations as to the fitness for a particular purpose of any goods or services available via the website.
Therefore, we cannot be held liable for any reliance which you place on the information. Car Deal Advisor does not give any warranties in respect of the website or the information or the goods and services available via the website and makes no representations as to the fitness for a particular purpose of any goods or services available via the website.
Important Finance notes
Car Deal Advisor are fully authorised and regulated by the Financial Conduct Authority for 'credit broking' on ref no FRN 786884.
We are not a funder, we are a broker. All finance is subject to status. Terms and Conditions apply, over 18's only. A guarantee may be required in some cases. Please ensure you can afford all finance repayments before entering into any credit agreement.
If you use our services, we will pass your details onto a funder for finance approval. Prices, offers and information correct at time of publishing.
Financial Conduct Authority
The Financial Conduct Authority expects any intermediary to disclose to the customer that a commission may be payable by the owner or creditor to the intermediary, and, if the customer asks, the amount of that commission. The Financial Conduct Authority has made it clear that "commission" means any financial consideration.
If you would like us to disclose any potential commission we earn:
In-line with new legislation, if you would like Car Deal Advisor to disclose any potential commission please make your request to our address on our contact page or by email to [email protected] or by telephone: 01361 315 014
About Car Deal Advisor’s Services
1. Who's Products Do We Offer?
Car Deal Advisor offer products and services from a range of Leasing Companies, UK Vehicle Dealerships and Product Providers with whom we have commercial agreements in place. We are a Commission Based Organisation which means that we receive payments for business introductions. We will receive financial remuneration which may be variable or pre-set dependent on the product and the volume that we place with that organisation. The amounts that we receive may vary.
2. Which service will we provide for you?
We will advise and make recommendations for you after we have assessed your needs.
3. Who Regulates Us?
Car Deal Advisor, 6 Ainslie Terrace, Duns, Berwickshire, TD11 3HD, is authorised and regulated by the Financial Conduct Authority.
4. What to do if you have a complaint
If you wish to make a complaint please contact Car Deal Advisor in writing at our address; 6 Ainslie Terrace, Duns, Berwickshire, TD11 3HD and we will be happy to respond. Alternatively; you can contact us by e-mail on; [email protected] or call us on; 01361 315 014. If you cannot settle things to your satisfaction with us directly you may be entitled to refer your complaint on to the Financial Services Ombudsman Service.
Complaints Handling Procedure
It is the aim of Car Deal Advisor to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint:
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
• email [email protected]
• calling us on 01361 315014
• or write to us at 6 Ainslie Terrace, Duns, Berwickshire, TD11 3HD
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet. If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
Treating customers fairly
At Car Deal Advisor we are committed to giving you excellent customer service and treating you fairly. We are fully committed to providing the highest standards of client service and advice and we never forget that you have a choice of supplier and are grateful that you've chosen us.
Treating Customers Fairly (TCF) is one of the key principles set by the Financial Conduct Authority to ensure fair treatment of customers, by improving standards across the financial industry.
As a part of this, Car Deal Advisor follows the relevant aspects of the Financial Conduct Authority's six guiding principles on how to engage with our customers. These are known as the 'Treating Customers Fairly' principles and govern how we communicate with customers, the level of service we provide and the fairness of our products and procedures.
The six principles for treating customers fairly:
Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
Initial disclosure document
The Financial Conduct Authority is the independent regulator of financial services. The
Financial Conduct Authority require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint and details about the Financial Services Compensation Scheme.
What services do we provide?
We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of firms offered, from which you can more easily make your own choice if you so wish.
Whose products do we use?
As a Financial Conduct Authority regulated credit broker we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products/services.
Do we charge for our services?
No, we do not charge fees for our broker related services. We are a commission and fee based organisation which means that we may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with us. These fees may be variable or pre-set dependent on the product and the volume that we place with the chosen supplier.
Who regulates us?
Car Deal Advisor is authorised and regulated by the Financial Conduct Authority. Our firms reference number is 786884. You can verify this on the Financial Conduct Authority's Register by visiting the Financial Conduct Authority's website:
http://www.fca.org.uk/register/ or by contacting them on 0300 500 8082.
Other services we offer are not regulated by the Financial Conduct Authority however the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email [email protected] or write to 6 Ainslie Terrace, Duns, Berwickshire, TD11 3HD.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
"Car Deal Advisor" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
"Car Deal Advisor" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2015.
What we collect
We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If you are looking for a trustworthy car broker, turn to Car Deal Advisor. We will help you find an amazing deal, whether you want to purchase a car outright or lease a vehicle. Feel free to get in touch with us to learn more about our services. You can call us for customer service enquiries on 01361 315014. With our years of experience, we pride ourselves in giving great deals.
We can serve you right across the United Kingdom.